tlk999 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data tlk999 collects, why we collect it, how we use it, and the rights you hold as a player on our platform.
This Privacy Policy ("Policy") describes how tlk999 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "the Player") who register for an account, access the website at tlk999.bet, or otherwise interact with any service we provide.
tlk999 operates as an online casino and sports betting platform serving adult players in Bangladesh. In the course of delivering our services, we necessarily collect certain categories of personal data. This Policy is intended to give you a transparent and complete account of those data processing activities so that you can make informed decisions about your engagement with the Platform.
By creating a tlk999 account or continuing to use the Platform, you acknowledge that you have read this Policy in full and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must cease using the Platform and may request account closure by contacting our support team.
tlk999 reserves the right to update this Policy at any time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated to registered players via the email address on file. Continued use of the Platform after any revision constitutes acceptance of the updated Policy.
The categories of personal data tlk999 gathers from players
tlk999 collects personal data through several distinct channels: information you provide directly during registration and account management, information generated automatically by your use of the Platform, and information received from trusted third-party service providers as part of our verification and payment processes.
Registration and Account Data
When you open a tlk999 account, we collect the information you submit in the registration form. This includes:
- Full legal name as it appears on your government-issued identification
- Date of birth (used to verify the 21+ age requirement)
- Email address and mobile phone number
- Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna)
- Username and encrypted password credential
- Preferred currency (Bangladeshi Taka, ৳)
Identity Verification (KYC) Data
To comply with anti-money laundering obligations and to confirm your age and identity, tlk999 may request one or more of the following documents at the time of your first withdrawal request or at any point during your account lifecycle:
- National Identity Card (NID) — front and back scan
- Passport biographical data page
- Driver's licence or other government-issued photo ID
- Proof of address (utility bill, bank statement, or similar document dated within three months)
- Selfie or short video for facial verification, where required by our KYC partner
Payment and Transaction Data
Each time you deposit or withdraw funds on the tlk999 Platform, we record the following data in connection with that transaction:
- Payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other accepted method)
- Mobile wallet number or bank account reference associated with the transaction
- Transaction amount in BDT (৳)
- Date, time (Bangladesh Standard Time, UTC+6), and unique transaction reference number
- Running account balance at the time of the transaction
Gameplay and Betting Data
The Platform automatically records all wagering activity associated with your account, including the games played, bet amounts, outcomes, session start and end times, and any bonus funds credited or wagered. This data is used for account management, dispute resolution, responsible gaming monitoring, and the improvement of our game catalogue and sports betting markets.
Technical and Device Data
When you access tlk999.bet, our servers and analytics systems automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, pages visited, and session duration. This data is used to maintain Platform security, detect fraudulent access patterns, and optimise the mobile-web experience for players across Bangladesh.
Communications Data
If you contact our support team via live chat, email, or any other channel, we retain a record of that correspondence, including the content of your messages and any attachments. These records are used to resolve your query, train our support staff, and maintain a history of your service interactions for quality assurance purposes.
The lawful purposes for which tlk999 processes your personal data
tlk999 processes your personal data only for clearly defined and legitimate purposes. The table below sets out the primary purposes for which we use the data we collect and the lawful basis for each processing activity.
The core principles that govern how tlk999 handles your data
SSL Encryption on Every Connection
Every connection to tlk999.bet is secured using industry-standard SSL/TLS encryption. Data transmitted between your device and our servers — including login credentials, payment details, and personal information — is encrypted end-to-end. We regularly review and update our encryption protocols to reflect current best practices in data security.
Secure Data Storage
Your personal data is stored on access-controlled servers protected by firewalls, intrusion detection systems, and multi-factor authentication for all administrative access. KYC documents and payment data are stored in encrypted form and are accessible only to authorised personnel on a strict need-to-know basis. We do not store complete payment card numbers or mobile wallet PINs.
No Unauthorised Third-Party Sharing
tlk999 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share data only with carefully selected service providers who assist in operating the Platform — such as our KYC verification partner, payment processors (bKash, Nagad, Rocket), and fraud prevention services — and only to the minimum extent necessary for those providers to perform their functions. All third-party processors are bound by strict data protection obligations.
Your Control Over Your Data
tlk999 respects your right to access, correct, and in appropriate circumstances request the deletion of your personal data. You can update your contact information and communication preferences directly within your account settings at any time. For requests relating to data access, correction, or erasure, please contact our support team. We aim to respond to all data rights requests within ten (10) business days.
Data Retention Policy
tlk999 retains your personal data only for as long as it is necessary for the purposes set out in this Policy, or as required by applicable legal, regulatory, or audit obligations. Account data is typically retained for a minimum of five years following account closure to meet anti-money laundering record-keeping requirements. Anonymised, aggregated data that cannot identify you may be retained indefinitely for statistical and analytical purposes.
Cookies and Tracking Technologies
tlk999 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather anonymised analytics about how players navigate the site. Essential session cookies are strictly necessary for the Platform to function and cannot be disabled. Analytics cookies collect data in aggregate form and do not identify you personally. You can manage non-essential cookie preferences through your browser settings at any time.
Circumstances under which tlk999 may share your personal information
tlk999 will not disclose your personal data to any third party except in the following clearly defined circumstances:
Service Providers and Processors
We engage carefully vetted third-party companies to perform specific functions on our behalf, including identity verification (KYC), payment processing, fraud detection, customer support tooling, and server infrastructure. These providers are permitted to use your personal data only as instructed by tlk999 and are contractually obligated to maintain the confidentiality and security of all data they handle.
Legal and Regulatory Requirements
tlk999 may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are required to do so by law, court order, or where such disclosure is reasonably necessary to protect the rights, property, or safety of tlk999, its players, or the public. We will notify affected players of such disclosures where permitted by law.
Business Transfers
In the event that tlk999 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via the email address registered on your account prior to your personal data becoming subject to a different privacy policy. The successor entity will be required to honour the commitments made in this Policy with respect to data collected prior to the transfer.
With Your Explicit Consent
Where tlk999 wishes to share your personal data with a third party for any purpose not described in this Policy, we will request your explicit, informed consent before doing so. You are entitled to withdraw such consent at any time without detriment to your account standing, by contacting our support team.
What you are entitled to request regarding your personal information
As a player on the tlk999 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the email address in the footer of this page. We will verify your identity before processing any data rights request.
Right of Access
You have the right to request a copy of the personal data that tlk999 holds about you, together with information about the purposes for which it is being processed, the categories of data involved, and the parties to whom it has been disclosed.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay. Many basic account details can be updated directly in your account settings. For corrections to KYC documentation, please contact support.
Right to Erasure
In certain circumstances you may request that tlk999 delete your personal data. Please note that this right is not absolute — we are required by law to retain certain records (including financial transaction data) for a minimum period after account closure, and erasure requests cannot override those legal obligations. Where deletion is not possible in full, we will inform you of the specific data we are required to retain and the reason.
Right to Withdraw Consent
Where we process your personal data based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal. To opt out of marketing emails or SMS messages, use the unsubscribe link in any such communication or contact our support team directly.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of our legitimate interests, though in such cases tlk999 may be able to demonstrate overriding legitimate grounds that justify continued processing.
tlk999 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21. As part of our registration process, we require all new players to confirm their age and we enforce mandatory identity verification (KYC) before any withdrawal is permitted.
If tlk999 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the associated account, void any winnings generated, return any verified real-money deposits to the original payment source, and permanently delete the personal data in question. If you believe a minor has successfully registered on the Platform, please contact our support team immediately so we can take prompt action.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way in which tlk999 is handling your personal information, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.
Our support team can be reached via the email address displayed in the footer of this page. Please include your registered account username in any privacy enquiry so we can locate your records efficiently. For complex data rights requests, we aim to provide a full written response within ten (10) Bangladesh Standard Time business days of receiving your request.
If you are not satisfied with our response to your privacy enquiry, you retain the right to escalate the matter through any applicable dispute resolution mechanism available to you.
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